Privacy Policy

Information you provide

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When you contact me or work with me, you may provide:

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• Your name and email address
• Your company, organisation or role
• Information about your business or project
• Messages, feedback and correspondence
• Contract, billing and transaction information
• Project materials or access information you choose to share

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Please do not send sensitive personal information unless it is necessary for

your project and we have agreed how it will be handled.

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Information collected through the website

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The website and its service providers may automatically receive:

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• Your IP address
• Browser and device information
• Pages visited
• The website that referred you
• Approximate location, such as country or city
• Video interactions
• Technical, security and error information

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This information is used to deliver, protect and maintain the website.

I do not use automated decision-making or profiling that produces legal or similarly significant effects.

I use personal information to:

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• Respond to enquiries
• Discuss projects and prepare quotations
• Enter into and fulfil client agreements
• Communicate with clients and manage projects
• Deliver my design and development services
• Issue invoices and maintain business records
• Operate, protect and improve this website
• Meet legal, tax and accounting obligations
• Establish, exercise or defend legal claims

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I do not sell, rent or trade personal information. I do not use it for targeted advertising or cross-site profiling.

I process enquiries and quotation requests to take steps at your request before entering into a contract.

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When we agree to work together, I process the information needed to fulfil our contract.

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I process invoices and business records where necessary to meet legal, tax and accounting obligations.

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I rely on legitimate interests where necessary to respond to genuine business enquiries, protect the website and operate an effective business. I balance these interests against your privacy rights.

This website does not use advertising, marketing or analytics cookies. I do not use Google Analytics, Meta Pixel or similar cross-site tracking tools.

The website uses a small number of services needed to display and deliver its content:

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Webflow

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Webflow hosts and delivers the website. It may receive standard technical information such as your IP address, browser information and requested pages.

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Adobe Fonts

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Adobe Fonts provides the website’s typefaces. Adobe may temporarily receive an IP address and technical information to deliver the fonts and diagnose problems. Adobe states that its website font service does not set cookies to serve fonts or store the IP address it receives for font delivery.

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Wistia

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Wistia provides embedded video hosting and playback. It may receive browser, device and video-interaction information.

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Wistia Privacy Mode is used to anonymise viewing information and disable session tracking.

I use a limited number of providers to operate my website and business. These may include:

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• Webflow for website hosting
• Adobe Fonts for website typography
• Wistia for video hosting and playback
• Email and cloud-storage providers
• Invoicing, accounting and payment providers
• Professional advisers where necessary

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These providers receive only the information reasonably necessary to perform their services.

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I may also disclose information where required by law, a court or a regulatory authority, or where necessary to protect legal rights or prevent fraud.

You can read more about the principal website providers here:

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Webflow:
https://webflow.com/legal/privacy

Adobe Fonts:
https://www.adobe.com/privacy/policies/adobe-fonts.html

Wistia:
https://wistia.com/privacy

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I keep personal information only for as long as it is needed.

My usual retention periods are:

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• Enquiries that do not become projects: up to 12 months after our last communication
• Client agreements and important project correspondence: up to six years after the client relationship ends
• Invoices and accounting records: for the period required by law
• Project files containing personal information: normally up to 12 months after project completion
• Technical information: for the shortest period needed for security or troubleshooting
• Privacy requests and complaints: for as long as needed to demonstrate compliance or manage legal claims

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Information may be kept for longer where required by law or an active dispute.

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When information is no longer needed, it is deleted, anonymised or securely archived.

Some providers, including Webflow, Adobe and Wistia, are based in the United States or may process information outside the United Kingdom.

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Where UK transfer rules apply, I take steps to ensure an approved safeguard is in place. This may include UK adequacy regulations, the UK Extension to the EU–US Data Privacy Framework or approved contractual protections.

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You can contact me for more information about the safeguards used for a particular provider.

Depending on the circumstances, you may have the right to:

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• Request a copy of your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict certain processing
• Object to certain uses of your information
• Receive information you provided in a portable format
• Withdraw consent where applicable
• Make a data-protection complaint

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Your right to object

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You have the right to object to processing based on legitimate interests.

To exercise your rights, email fiona@fionadesigns.co.uk. I may need enough information to confirm your identity before completing a request.

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There is normally no charge. I aim to respond within one month, although additional time may be permitted for complex requests.

If you are concerned about how your information has been handled, contact me at fiona@fionadesigns.co.uk.

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I will acknowledge a data-protection complaint within 30 days and respond without undue delay.

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You also have the right to complain to the Information Commissioner’s Office:

https://ico.org.uk/make-a-complaint/

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I use appropriate technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure.

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No website or electronic storage method can be guaranteed to be completely secure. If an incident occurs, I will take the steps required by applicable law.

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This website is intended for a professional and business audience and is not directed at children.

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I do not knowingly collect personal information from children. If you believe a child has provided information through this website, please contact me.

I may update this policy when my website, services, providers or legal responsibilities change.

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The latest version will appear on this page with the date it took effect.

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If you have a question, privacy request or complaint, contact:

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Fiona Rama
Fiona Designs
fiona@fionadesigns.co.uk

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